Return and Refund Policy
Return and Refund Policy
1. Right of Withdrawal
You can exercise your right of withdrawal for any purchase made on www.quibara.com within 14 calendar days of receiving the order.
To exercise your withdrawal right:
- Send an email to shenorb@hotmail.com indicating your intention to return the product.
- Attach the order number and a copy of the invoice.
2. Return Conditions
- Products must be returned in their original condition, unused, and in their original packaging.
- Return shipping costs will be borne by the customer unless the product is defective or incorrect.
3. Non-Returnable Products
- Customized or made-to-order products.
- Goods that cannot be returned for hygiene reasons once opened.
4. Refunds
- Once the product is received and its condition verified, we will process the refund within 14 business days.
- Refunds will be made using the same payment method used for the purchase.
5. Exchanges
If you wish to exchange a product, please contact us at shenorb@hotmail.com to check availability.